Support

CLEANER PAL LTD Company number NI721429 United Kingdom

This policy forms part of the Terms of Service. It is not a service-level agreement. There are no uptime targets and no service credits.

This legal page is the support notice, not the Portal A ticket form.

1. Who we support

We support the paying firm’s office admins and the logins that firm invites. We do not support a householder. A householder’s clean is the firm’s contract.

2. How to ask

Use the contact details published on cleanerpal.com. Include the firm name, the office email, the page or app screen, and what you expected to happen.

3. Hours and speed

We aim to read requests on United Kingdom working days. We do not promise a first-reply time, a fix time, or 24-hour cover. Priority goes to sign-in, billing for our software, and a full outage of the service we control.

4. What we do not do

• Attend a house or speak to a householder for the firm.
• Recover a password by phone without the account controls we publish.
• Rebuild the firm’s own data the firm can export.
• Change these Terms, the DPA, or a plan price by chat.
• Provide legal, tax, payroll, or employment advice.
• Enable live GPS or a map because a ticket asked for it.

5. Apps and devices

Office in the browser, field apps, and the firm’s customer app are supported only on current iOS, Android, and desktop browsers we publish. An old OS or a rooted / jailbroken device is unsupported.

6. Who this binds

Support is provided by CLEANER PAL LTD only. No director, shareholder, or employee is personally obliged to answer a ticket. Claims about support follow the Terms of Service and may be brought only against CLEANER PAL LTD in the courts of England and Wales.

Effective: 25 September 2026